Delivery & Availability | Privacy & Security | Returns | Images | Functionality | Copyright
We use delivery methods which are insured, fast and trackable. Please ensure someone is available to sign for your delivery.
UK (mainland): £5 POSTAGE & PACKAGING ANYWHERE WITHIN THE UK on all items, regardless of the number of items. We normally use Royal Mail First Class Recorded Signed For. Once dispatched, the Royal Mail's stated delivery aim is next day.
If your order is urgent, then please telephone us and we will arrange the quickest courier service possible.
We have 3 options:
1) guarranteed next day delivery before 1.00pm (at no extra charge); 2) guarranteed next day delivery before 9.00am; or 3) guarranteed same day delivery (98% collections within an hour). For the latter 2 options there will be an additional charge for this, but we do not make any profit on the delivery.
At Christmas and other busy periods we use couriers to allow customers later ordering (at no extra charge).
If you wish us to gift wrap your present and add a hand written card then please let us know. Unlike other websites, we package the goods ourselves and always do a good job! We can also send the item to a different name and address if you wish.
Overseas customers: WE SHIP INTERNATIONALLY FOR A SMALL FLAT SURCHARGE, again regardless of the number of items ordered. The shipping cost to Europe is an extra £3.95. The shipping cost to the rest of the world, including USA, is an extra £4.95. We use Royal Mail Airsure or International Signed For. Once dispatched, delivery aim is 2 to 7 business days.
International customs policies vary. Customers from overseas pay the full amount quoted, but in addition you will be responsible for any import duties or taxes that may be charged by your country, and to deal with any customs enquiries. We have no control over possible delays as a result.
We will email you to confirm that your order has been despatched. We aim to dispatch orders within 2 business days, though please allow up to 10 business days. Every effort is made to ensure that products are already made, in stock and can be quickly dispatched. If the product is not in stock, then we will inform you of the approximate delivery date or you have the option to choose a full refund or alternative product.
We reserve the right to restrict or refuse any order at any time, for example if there is an error in pricing or unavailability.
We are committed to privacy. We only use your contact details in order to fulfil your order, and may occasionally inform you of new product launches. We will never share information with 3rd parties. If you prefer not to receive any further information from us then you may contact us at any time.
As payments are processed through PayPal, unlike other websites we DO NOT collect Credit or Debit Card details. This information is collected by PayPal to process the order via their secure server, and is not accessible to peterjenner.com.
Using state-of-the-art technology as one of the world’s foremost online Card Processors, PayPal provides SSL protection with 128bit encryption (the highest level commercially available). The “https://” at the beginning of the URL and the ‘lock’ icon on your browser indicates the secure internet connection to the secure server. See https://www.paypal.com/ for more information.
This allows you to pay using your Credit or Debit Card, or if you have one an existing PayPal account. (You are not required to have, or open, a PayPal account). Both methods are secure, and transacted purely online. Neither ourselves nor PayPal will ever ask for your credit card information or passwords via email.
PayPal (Europe) Ltd. is authorised and regulated by the Financial Services Authority. We are verified PayPal business sellers, so you have additional PayPal buyer protection in addition to your rights under UK trading standards laws and Consumer Protection regulations. We are also members of the National Association of Goldsmiths and the Gemmological Association of Great Britain, and have an established shop presence.
We aim for your complete satisfaction. If for any reason you are unsatisfied with your purchase, please contact us immediately.
If your item has not been despatched, then you may cancel your order, and avoid paying postage.
If your item has been despatched, then we will be happy to provide an exchange or refund on your purchase if it is returned to us within 14 days from receipt. Goods must be in their original condition, unworn, unused and with their original packaging and all relevant receipts and documentation. Postage costs are not refunded. We recommend you pack well and use an appropriately insured and signed for method (such as Recorded or Special delivery in the UK/the methods we use) and obtain proof of posting, as we cannot accept any liability for goods lost or damaged during transit. Refunds are made within 14 days of our receiving your return.
We make every effort to represent items in their true colours, but each computer is set up differently and your monitor may perceive the colours differently. Gemstone colour may vary. Thus, slight variations in the actual goods may occur. In the event you are not happy, see Refunds.
Our site uses JavaScript. In order to use certain features of this site, JavaScript and cookies must be enabled on your computer. We do not use persistent cookies but session-only ones to process orders, and these are not stored after your visit. Our secure online ordering system protects your privacy and security. See above for more information.
If due to your security settings and our scripts you see the message "To help protect your security, Internet Explorer has restricted this webpage from running scripts or ActiveX controls...", you should click the option to “Allow Blocked Content”. Our scripts do not harm your computer and you should allow our file to run active content for them to function properly.
If your pop-up blocker should block the shopping basket page from appearing, then you should allow the pop-up.
All content (including designs, images, text, logos and graphics) on this site is strictly copyright, the exclusive property of peterjenner.com, and protected by international property laws. You may not copy, reproduce, modify, or distribute any content or designs without first getting our written permission.
By using our site you signify your acceptance of the terms described on this page, and are aware they may be updated at any time. Your statutory rights are unaffected.
